See in action
Deployable AI-based Q&A solution Bring ‘Siri’ and ‘Alexa’ like functionality to your website!
Why search when you and your customers can simply ask?
Digging through search results, web pages, community forums, troubleshooting guides, user manuals, and research papers is a terrible waste of time and money. And it is frustrating user experience.
Let’s change search. And your bottom line. Together.
Provides best in class AI-based support deflection solution. Presents solutions from manuals, knowledge bases, and existing tickets. Surfaces answers from forum posts with very high accuracy. Enables support agents to find answers to customer questions very fast.See use case
For SMEs and local businesses
Siri, Alexa, and Google Assistant have changed user expectations. Nobody wants to do keyword search and go through documents in search results to find answers. Our solution embedded on websites enables users to ask questions in natural language and get answers right away. Exactly how your users expect!See use case
Researchers keep up to date with latest research publications in their field. It is almost impossible for practitioners such as clinicians and civil engineers to be in sync with fast-paced research. Our solution enables practitioners to be informed by the latest research at the point of need.See use case
Our innovative technology
Natural Language understanding
Artificial intelligence that deals with machine reading comprehension
Ai planning techiques
Natural language processing
Our Cognitive Q&A Platform addresses the need for enterprise question/answering, customer support, self-service engineering, and support deflection. Our Research Insights platform caters to practitioners who don’t have time and resources to keep up to date with all the research in their field.
Delivery channels for our solution
We cover all the most used systems, each customer will be able to find a solution suitable for his needs
Power search interface present on enterprise websites.
Users can enter questions or describe their problem (instead of keywords)
Same as Omnibox but allows better interaction and more personalization. If enterprise already has chatbot then provide API to our Q&A as SaaS
Widgets for website developers
WordPress, Wix, GoDaddy, and other popular web and hosting providers. Q&A as SaaS. Widget for enterprise support pages
Integration with Atlassian Jira, Zendesk, Service Now, etc.
Search, Chatbot solutions, and our Q&A Platform for Support Deflection
Old-fashioned search is very inefficient. However, websites still have search because there was no way to enable users to ask question. Until now.
We are not a chatbot company. However, chatbots can be an effective channel for enterprise question answering. Here is how we compare.
Regular chat-bot solutions
Most support chatbots typically collect user information and provide canned responses before handing over to a real person.
Canned answers only
Provides canned responses and is limited to providing answers based on pre-existing FAQs if any.
No options or choice
Have to use solution provider’s chatbot.
No omnibox / search box support
Does not power omnibox / search box.
No surfacing of tickets
Does not surface matching support tickets.
No community forum search
Does not power community forum search.
Typically needs deep integration such as APIs for your database access.
Works only with FAQs
Makes use of structured FAQs but not most other sources of public knowledge.
Quark Cognitive Q&A Platform
Real time data access
Finds answers in real time and does not depend on FAQs.
Multiple choices for integration
Provides API if you already have deployed chatbot. Otherwise, you have the option to user our chatbot.
Powerfull Q&A interface
Converts your existing search into a question answering interface where users can choose to ask questions and describe their problems instead of guessing search keywords.
Surface matching support tickets
Surfaces solutions from support tickets of other users who have had similar issue but worded differently.
Community forum crawl
Discovers community forum posts with same intention as user’s question and surfaces accepted answers.
Easy entry and integration
Low touch by your employees and does not require deep integration with your systems.
Access to multiple sources
Crawls your public documentation, web pages, discussion forums, FAQs, Knowledge Bases, Blogs, etc. so that you can have a solution up and running quickly.
What if you could achieve
after 4 months improvement
seconds spent by users finding information
faster resolution by call and chat agents.
Our Cognitive Q&A Platform delivers significantly more support deflection and far better call center SLA than comparable solutions.
News, Press Release & Media coverage
Articles and Publications