RESOLVE SUPPORT TICKETS RAPIDLY WITH INSTANT ANSWERS FROM ENTERPRISE DOCUMENTS
Unique Deep Learning Platform that Interprets texts and images to provide Instant Answers to Tickets
PROBLEMS FACED BY TECH SUPPORT AND CALL CENTERS
Tickets has hours to resolve, with 75% of the time spent in reading. The reasons are — products are complex, reference data is fragmented and comprises of text and images, and traditional search doesn’t work any more.
Additionally, over 20% of the tickets are duplicates, just worded differently.
The Quark.ai Deep Learning Platform
Deflection on Support Portal
Provide customers instant answers so they don’t need to file a ticket.
Advanced Ticket Routing
When a customer files a ticket, route it to the agent who resolved something similar previously.
Instant Answers for Support Agents
When an agent opens a ticket, provide instant answers from your enterprise documents directly into SalesForce, ServiceNow or other ticketing app.